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Given the current circumstances with the Coronavirus pandemic, our contact details have changed.

Help and Accessibility

Making Transport Service Solutions website easy to use

There may be times when we don't get it right. This information may help, but if you still find our website difficult to use please contact us and let us know what would make it easier for you.

Text size - making it bigger or smaller

You can alter the size of the text on your mobile phone or tablet by moving apart two fingers on the screen - or make it smaller by pinching your fingers together. If you change the font size in your settings you wont need to alter the size on each page.

If you're using a computer or laptop you can the change the font size in your browser settings or by using keyboard shortcuts

  • CTRL + to zoom in
  • CTRL - to zoom out
  • CTRL 0 (zero) to reset to normal size
  • If you have a mouse scroll wheel, hold CTRL and scroll up to zoom in and scroll down to zoom out.

Translating from English language

You can use  Google Translate to get a word for word translation of this site.

Images and alternative text

We use images to illustrate the content of a web page. Images have text descriptions known as their 'alt' tag. These text descriptions explain what you should see if the image doesn't appear on the screen.

Opening links in a new window

The links on our site are shown by underlined text and open in the same window. If you want a link to open in a new tab or window,

  • on a mobile or tablet
    hold your finger on the link on a touch screen until a menu appears and then select the 'open in a new tab'
  • on a pc or laptop
    put the cursor over the link and right click and then select the 'open in a new tab' or 'open in a new window' option 
    or you can press and hold the shift button on your keyboard whilst clicking on the link you wish to open in a new window.

Viewing online documents

When we link to files on we indicate the file type and size so you can decide if you want to download the file.

Video and sound files

We present video via our YouTube channel and Vimeo. Where possible we will give captions or transcripts with our videos.

Audio files are available as downloads in MP3 format. A link to a transcript may also be provided.


The  sitemap lists all pages contained on this website. This list of pages is in the order of the menu structure rather than alphabetical. Each section page has a site map showing the pages in that section.

Web site accessibility policy

This is an accessibility statement from Cheshire East Council on behalf of Transport Service Solutions.

Measures to support accessibility

Cheshire East Council takes the following measures to ensure accessibility of Transport Service Solution:

  • Include accessibility as part of our mission statement.
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Transport Service Solution is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of Transport Service Solution. Please let us know if you encounter accessibility barriers on Transport Service Solution:

Technical specifications

Accessibility of Transport Service Solution relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Transport Service Solution , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Transport Service Solution:

  1. Alt text: that is the same as the adjacent text. We will review the site and make changes accordingly within a scheduled review in 18months time.
  2. PDF documents:Titles and links within long documents. PDF documents come from a variety of sources. We will review documents and make changes accordingly within a scheduled review in 18 months time. If you need a PDF document in a more accessible format contact

Assessment approach

Cheshire East Council assessed the accessibility of Transport Service Solution by the following approaches:

  • Self-evaluation
  • External evaluation


This statement was created on 12 August 2021 using the W3C Accessibility Statement Generator Tool.