Back to Top

Given the current circumstances with the Coronavirus pandemic, our contact details have changed.

Help and Accessibility

Making Transport Service Solutions website easy to use.

There may be times when we don't get it right. This information may help, but if you still find our website difficult to use please contact us and let us know what would make it easier for you.

Text size - making it bigger or smaller

You can alter the size of the text on your mobile phone or tablet by moving apart two fingers on the screen - or make it smaller by pinching your fingers together. If you change the font size in your settings you wont need to alter the size on each page.

If you're using a computer or laptop you can the change the font size in your browser settings or by using keyboard shortcuts

  • CTRL + to zoom in
  • CTRL - to zoom out
  • CTRL 0 (zero) to reset to normal size
  • If you have a mouse scroll wheel, hold CTRL and scroll up to zoom in and scroll down to zoom out.

Translating from English language

You can use  Google Translate to get a word for word translation of this site.

Images and alternative text

We use images to illustrate the content of a web page. Images have text descriptions known as their 'alt' tag. These text descriptions explain what you should see if the image doesn't appear on the screen.

Opening links in a new window

The links on our site are shown by underlined text and open in the same window. If you want a link to open in a new tab or window,

  • on a mobile or tablet
    hold your finger on the link on a touch screen until a menu appears and then select the 'open in a new tab'
  • on a pc or laptop
    put the cursor over the link and right click and then select the 'open in a new tab' or 'open in a new window' option 
    or you can press and hold the shift button on your keyboard whilst clicking on the link you wish to open in a new window.

Viewing online documents

When we link to files on we indicate the file type and size so you can decide if you want to download the file.

Video and sound files

We present video via our YouTube channel and Vimeo. Where possible we will give captions or transcripts with our videos.

Audio files are available as downloads in MP3 format. A link to a transcript may also be provided.


The  sitemap lists all pages contained on this website. This list of pages is in the order of the menu structure rather than alphabetical. Each section page has a site map showing the pages in that section.

Web site accessibility policy

Transport Service Solutions is committed to making this website is accessible to the widest possible range of people, regardless of technology or ability. We are working to improve the accessibility and usability of our website.

The Government requires all public sector websites to meet the World Wide Web Consortium (W3C)  Web Content Accessibility Guidelines 1.0, to Level AA. These guidelines are based on good design practice and exist to ensure that no individual is excluded due to disability or choice of device or software.

We aim to achieve level AA and to comply with as many of the features of AAA as possible, but recognise that this is not always achievable for the entire website.