Shopmobility is a service that helps people with mobility problems, whether through an illness, injury or disability, to continue to get around town centres with freedom and independence. Shopmobility allows those with mobility problems to hire scooters and wheelchairs so they can access services in town centres independently and without having to rely on friends or family.
Flexible transport is a ‘demand responsive’ transport solution which provides an alternative means of travel for older and disabled people who don’t have access to local bus services in their area – it gives them the means to access their nearest village or town for essential services.
The flexible transport service makes around 50,000 journeys each year, however, all journeys must be pre-booked so that routes can be planned efficiently. The service works best for local journeys which can be flexible with respect to time – therefore the more flexible customers can be with their journey times, the more likely the operator can accommodate their request along with other customers.
As with public transport, other passengers with different destinations will be travelling, so the journey time may take longer than expected. Passengers should allow for this when making a booking request.