In October 2018, Transport Service Solutions successfully transferred management of Cheshire East Council's Concessionary Bus Pass Scheme to an entirely new system for TSS to manage on their behalf.
Previously, the scheme had been administered by a consortium agreement with three neighbouring authorities. To provide a value-added service, TSS registered its own products with ITSO (the standards agency for smart card ticketing) and following a procurement exercise, our new supplier has implemented a user-friendly and cost effective system.
TSS liaised closely with both old and new suppliers to ensure a smooth transition between systems and were in regular contact with bus operators to ensure that their on-bus ticket machines were configured to accept the new Cheshire East passes. Frequent updates to the Council's customer services operation were issued to make sure that they had the right information at the right time and were able to share this with customers. TSS also designed and distributed posters and leaflets with clear, concise information for use at Customer Service points and on bus services.